Learn more about shipping and returns with the Melbourne Institute of Massage Therapy
Wondering when your items will be delivered or looking to return/exchange your items? Here, you’ll find all the information you need for the purchasing and return process. If you need more information, please contact us at info@mimt.edu.au or give us a call at 1300 839 839.
Shipping FAQs
- Can I pick up my items in-store or is it online only?
We offer click and collect services! You can order your items online and pick them up at either our Heidelberg or Moorabbin campuses. There are no additional costs for click and collect services. - How much does shipping cost?
Our shipping costs are based on Australia Post calculations. These are calculated based on the weight of the item and the postcode of the receiver. You can find out how much shipping will cost during the checkout process — simply add your delivery details into the shipping calculator and we’ll provide an instant shipping quote.
Here are a few general guidelines:
Standard — approximately $10 per order to most addresses in Australia — example: products include creams and books.
Bulky — approximately $30 – $75 depending on your postcode — example products massage tables and bolsters.
Multiple items — combined shipping costs can be applied to some items. - How long will delivery take?
We aim to get your items to you as soon as possible. Orders placed before 2 pm (AEST) Monday to Friday, where stock is available, will be dispatched the same day. Orders placed after 2 pm (AEST) will be dispatched the next working day.
You will receive your order in approximately 2 – 7 working days depending on your location. However, please note that Australia Post is experiencing major delays due to COVID-19.
Express Post is also available and would normally be delivered the next day. However, your items may take up to a week to arrive due to Australia Post delays. - How long will it take to process my order?
Generally speaking, we process your order on the day of purchase, if not the following day. It is important to note that we do not process or ship items over the weekend as our campuses are closed. - Can I track my items in transit?
Absolutely. Once your items have been shipped, you will receive a tracking number from Australia Post. - Can you deliver it to my PO box?
Yes, we can. Please specify your PO box details during the checkout process. Please note that we may require a street address to deliver larger items like massage tables. - Is there anywhere you don’t deliver?
We deliver all over Australia but unfortunately, we cannot deliver to international locations. - Do I have to sign on delivery or can the postman leave it in a safe place?
We can organise for your items to be left in a safe place if requested. - What should I do if I provided the wrong address?
If you have made a spelling mistake or given us the wrong address, please contact us immediately at info@mimt.edu.au or 1300 839 839 so that we can update your details prior to shipping.
If your items have already been shipped, you will need to contact Australia Post with your tracking number. - My item was not delivered/there’s an item missing from my order. What should I do?
If there’s something missing from your order or it has not been delivered, please contact us at info@mimt.edu.au or 1300 839 839. - My item is taking longer than expected to arrive. Where are my items?
If your item is taking a little longer than expected, please use your Australia Post tracking number to track your order. Otherwise, there may be delays based on the following variables:
Credit card authorisation and address verification must be received prior to processing
Orders placed after 2 pm will be processed the following day.
Your delivery location. - My item was delivered and it’s damaged/faulty. What should I do?
If your items are damaged or faulty, please contact us at info@mimt.edu.au or 1300 839 839. We will help organise a replacement or a refund. - I just placed an order but I would like to cancel. Is that possible?
Yes, we can cancel your order so long as you contact us as soon as possible. To cancel your order, please contact us at info@mimt.edu.au or 1300 839 839.
Please note that we will not be able to cancel your order if it has already been shipped. Once you have received your item, please get in touch with our team to organise a return. - Will there be delays over the holiday period?
Yes — both shipping and click and collect services will cease between December 16th and January 12th each year as our campuses and offices are closed. Orders between these dates will be shipped when the office reopens.
Returns FAQs
- What items can/can’t be returned?
Opened or used products like creams, balms, needles and oils cannot be returned due to hygiene guidelines. However, items that do not have an expiry date like books, bolsters and thumb savers can be returned.
You can get a refund or exchange on books and other products if they have not been opened/used or damaged. Items must be returned in their original packaging. - Can “final sale” or clearance items be returned?
If one of our items is labeled as “final sale” or “clearance”, it means we are in the process of clearing out these items from our collection. These items cannot be returned or exchanged. - How long do I have to return an item?
You can return your items within 14 days of receiving them. - What conditions do my items need to be in to be returned?
Your items must be in their original condition and packaging to be returned or exchanged. Open and used items cannot be returned due to hygienic reasons. - How do I return my items?
You can return your items in person at our Heidelberg and Moorabbin campuses, or you can organise to return your items via post. To return or exchange your items via post, please contact us at info@mimt.edu.au or 1300 839 839.
We will email you a shipping/returns label to print and attach to your parcel. - How long will it take for my refund or exchange to be processed?
Generally speaking, you will receive your refund within 7 – 10 days after the item has been returned to us. Please note that returns around Christmas/the holiday season will take longer as our office will be closed. - How long will it take for your customer service team to respond to my inquiry?
We will respond to your email/inquiry within 24 – 48 hours. Please note that there will be delays around Christmas/the holiday season as our office will be closed. - Are there any shipping fees for returns and exchanges?
You will need to pay for the return shipping. However, we will pay for the return shipping if you received the wrong items or your item is damaged or faulty.
Contact us for more information about shipping and returns
If your questions were not answered here, please feel free to contact our customer service team on info@mimt.edu.au or call us on 1300 839 839. We’d be more than happy to answer any questions you may have, or help organise a return or exchange if required.