Shipping & Returns

Shipping & Returns 2017-06-23T08:39:54+00:00

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Office at info@mimt.com.au or (03) 9455 1926 (9.30am to 4.30pm Monday to Friday).

Where we deliver: We will deliver to most addresses within Australia, but do not deliver to international locations. Street or P.O. Box addresses are acceptable for standard items. We may require a street address for courier delivery of larger items such as massage tables.

How and when we deliver: We aim to get your order to you as soon as possible. Orders placed before 2pm (AEST) Monday to Friday, where stock is available, will be dispatched the same day. Orders placed after 2pm (AEST) will be dispatched the next working day. You will receive your order in approximately 2-7 working days depending on your location.

Late deliveries: If you are trying to estimate when a package will arrive please consider the following:

Credit card authorisation and address verification must be received prior to processing.
Orders placed after 2pm will be downloaded into the system for the following day therefore not processed that day.
Your delivery location.
Delivery timeframe of courses is set to specific course purchased.

Cost of delivery: Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. As an indication of delivery costs, we provide some examples below:

Standard – approximately $10 per order to most addresses in Australia. Example: products Creams and Books.
Big and Bulky – example products Massage Tables, Bolsters. Depending on your zone, delivery charges will range from $30-75 per order.
Multiple items – combined shipping costs can be applied to some items.
If you would like an estimate of your cost of delivery, put the item into your shopping bag and displayed at the bottom is your estimated delivery charge. You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

Acceptance of delivery: Deliveries must be signed for upon request, and anyone at the delivery address who receives the products shall be presumed by MIMT to be authorised to receive the products. Unfortunately MIMT and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, MIMT’s carrier will leave a card with details to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by MIMT if re-delivery is required. When delivered by Australia Post you will need to collect your delivery from the closest Post Office.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the carrier.

Delivery Problems: If your delivery has not arrived, please contact our Customer Service Centre. If you wish to return a product delivered damaged or otherwise, please refer to our Returns Policy.

Returns Policy: We take great pride in providing you with good quality products and do our best to ensure they arrive to you in the best possible condition. You may return most new, unopened items within 14 days of delivery for a full refund or replacement. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All items being returned must be sufficiently packed as to not get damaged in transit. We do not take responsibility for returned items damaged in transit. If we receive a returned item that is damaged, the item will be returned to you and no refund will be issued. Please include your original receipt with the item being returned.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Course cancellations received up to and including seven (7) days prior to start date will receive a refund, less $20 administration fee. Short Course transfers received up to and including seven (7) days prior to start date can be made free of charge. Refunds or transfers will not be provided if less than seven (7) days notice is given.

MIMT can be reached at the following:

72 Mount Street
Heidelberg Victoria 3084
ph. 61 3 9455 1926
fx. 61 3 9455 1851
info@mimt.com.au